Terms and Conditions mbi916 — Complete Platform Rules Guide

1General Terms & Acceptance

Welcome to mbi916. This Terms and Conditions document is a legally binding agreement between you ("Player" or "Member") and MBI916 ("Platform", "we", "us"). By registering, logging in or using any service on mbi916, you are deemed to have read, understood and agreed to be bound by all terms outlined in this document.

These terms and conditions form the basis of your relationship with the platform mbi916. It governs every aspect of platform use, from the account registration process to how wins are processed and paid out. It is important that you read this document carefully before using any of our services.

Mbi916 reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified via their account or through announcements on the platform. Continued use of the platform after such amendments take effect constitutes your acceptance of the revised terms.

2Account Eligibility & Registration

Eligibility Requirements

To register and use the platform mbi916, you must fulfil all of the following requirements without exception:

• Aged at least 18 years of age on the date of registration.
• Are acting in your own personal capacity and not on behalf of any third party.
• Not be located in a country or region where access to online gambling platforms is prohibited by local law.
• Not have been previously suspended or banned from using the mbi916 platform or any related platforms.
• Have full legal capacity to enter into a binding agreement.

Registration Process

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, an active email address, and a valid mobile number. Providing false or misleading information is a serious breach of these terms and may result in immediate account closure.

Each individual is only permitted to register and maintain one (1) account only at mbi916. Registering multiple accounts using the same identity, phone number, email address, or the same IP address on a continuous basis is prohibited and will result in the suspension of all related accounts.

Identity Verification (KYC)

Mbi916 fully complies with Know Your Customer (KYC) procedures. Prior to your first withdrawal, or when your account reaches certain transaction thresholds, you may be required to submit identity verification documents including your national ID, bank statement, or other relevant supporting documents. Failure to provide the required documents may result in restricted access to certain features.

3Deposits & Withdrawals

Deposit

Mbi916 accepts deposits via a variety of secure and encrypted payment methods, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Maybank2u, and CIMB Clicks. All deposits are processed instantly and funds are typically credited to your account within minutes.

• Minimum deposit: RM 30 per transaction.
• The maximum daily deposit depends on the limits set by your chosen payment method.
• Mbi916 does not charge any processing fees on deposits.
• Deposited funds must be used for gaming activity and may not be used as a money storage facility.

Withdrawal

Winnings withdrawals at mbi916 are processed quickly and efficiently. E-wallet methods such as Touch 'n Go eWallet and GrabPay are typically completed within 15 minutes, while bank transfers require 1 to 3 working days depending on the processing bank.

• Minimum withdrawal: RM 50 per transaction.
• Withdrawals may only be made to a bank account or e-wallet registered in your own name.
• Mbi916 reserves the right to request additional verification before approving withdrawals that exceed certain limits.
• Withdrawals involving funds from bonuses that have not met the wagering requirements will not be processed.

4Bonuses & Promotions

Mbi916 offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to wagering requirements and specific terms stated in each promotional offer. It is your responsibility to read and understand these terms before accepting any bonus.

General Bonus Terms

• The 150% first deposit bonus has a wagering requirement of 30 times total bonus amount received.
• Bonuses must be used within 14 days from the date of credit, or it will expire automatically.
• Only one bonus may be active at a time unless stated otherwise in the relevant promotion's terms.
• Some games may be excluded from fulfilling bonus wagering requirements. The full list of eligible games is available in the promotions section.
• Mbi916 reserves the right to modify, suspend, or terminate any promotion at any time with appropriate notice.

Cashback & Loyalty Programme

Mbi916's weekly cashback programme returns up to 8% of your weekly net losses. Cashback is credited every Monday and requires no additional wagering conditions. The mbi916 VIP Programme offers exclusive benefits including higher withdrawal limits, priority processing, and bonuses specially tailored for VIP members.

5Game Rules

All games available on the platform mbi916 using a certified random number generator (RNG) independently audited by third-party authorities. This ensures every game outcome is completely random and cannot be influenced by any party, including mbi916 itself.

Player Responsibilities

• You are solely responsible for ensuring all bets you place are correct before confirming.
• Results of completed games are final and cannot be reversed unless a verifiable technical error has occurred.
• The use of any automation software, bots, or third-party assistance tools during gameplay is strictly prohibited.
• Any bugs or technical faults you encounter during gameplay must be reported to mbi916 customer support immediately.

Technical Disruptions

In the event of an internet disconnection or technical issue occurring during an active game session, MBI916 will attempt to restore the game state to the last position recorded on our servers. However, MBI916 is not liable for any losses caused by disruptions beyond our control, including connectivity issues on the player's end.

6Account Suspension & Closure

Mbi916 reserves the right to suspend or close any member's account, with or without prior notice, for reasons including but not limited to:

• Violation of any terms set out in this document.
• Providing false information during registration or the KYC process.
• Suspected fraudulent activity, money laundering, or terrorism financing.
• Legal compliance requirements or directives from relevant authorities.
• Holding multiple accounts.

If your account is closed for a legitimate reason and no breach of terms has occurred, any remaining balance will be returned to you via the original payment method within a reasonable timeframe. If the closure is due to a breach of terms, mbi916 reserves the right to withhold the entire account balance.

Voluntary Closure

You may close your MBI916 account at any time by contacting our customer support team. Before closure, ensure all bonus wagering requirements have been met and no withdrawals are still in progress. Any eligible net balance will be returned to you within 3 to 5 working days.

7Privacy & Data Protection

Mbi916 takes the protection of your personal data seriously. All information you provide to us is collected, stored, and processed in accordance with our Privacy Policy, which complies with Malaysia's Personal Data Protection Act 2010 (PDPA).

By registering with MBI916, you grant us permission to use your data for platform operations, identity verification, fraud prevention and service improvement. We will not sell or share your personal data with third parties without your consent, except as required by law.

8Liability Limits

The mbi916 platform is provided "as is" without any express or implied warranties. We do not guarantee that the platform will always be available without interruption, or that all information provided is entirely accurate at all times.

• Mbi916 is not liable for any indirect, consequential, special, or punitive losses suffered by players.
• Mbi916's maximum liability to any player under any circumstance is limited to the total amount deposited by the player in the preceding 12 months.
• Mbi916 is not liable for any losses resulting from unauthorised use of your account by a third party.

You acknowledge that gambling involves financial risk and MBI916 is not liable for any losses you incur from gaming activity on our platform. Please play responsibly and only wager money you can afford to lose.

9Dispute Resolution

If you have any complaint or dispute relating to your use of the platform mbi916, you are encouraged to contact our customer support team first. We are committed to resolving every issue fairly and transparently within a reasonable timeframe.

Complaints Procedure

1. Contact the MBI916 customer support team via live chat and describe your issue in detail.
2. Include relevant details such as the transaction ID, date and time of the incident, and screenshots if available.
3. Our team will investigate your complaint and provide a response within 3 to 5 business days.
4. If you are not satisfied with the initial decision, you may request that the case be escalated to a senior supervisor.

Any disputes that cannot be resolved through mbi916's internal process will be referred to an independent arbitration body agreed upon by both parties. The arbitration decision is final and binding.

10Terms Amendment

Mbi916 reserves the right to update and amend these terms and conditions at any time in response to operational needs, regulatory changes, or platform improvements. The latest version of these terms is always available on this page and is dated for your reference.

We will notify members of significant amendments via an in-account notice or registered email within a reasonable period before the changes take effect. It is your responsibility to review these terms from time to time to ensure you remain informed of the latest terms governing your use of the platform.

These terms and conditions are governed by applicable law, and the mbi916 platform operates in full compliance with all applicable regulations and licensing requirements. Any legal disputes arising from or related to these terms will be resolved in accordance with the procedures set out in Section 9.